Terms & Conditions
2. Use of the website
3. Purchase of products
5. Description of products
6. Price and payement
8. Return of goods
9. Thirs party links
11. Coupons codes
12. Our liability
13. Events outside our control
These Terms apply to the use of this Website. By accessing this website and/or placing an order you agree to be bound by the Terms and Conditions below
If you do not agree to be bound by these terms and conditions please do NOT use our website.
1 - Définitions
"Personal Information" means the details provided by you on registration.
"Product" means a product displayed for sale on the Website.
"Website" means this website located or any subsequent URL which may replace it.
Monarobase / La Vincendière, 28330 Les Étilleux / France.
2. Use of the Website
You are provided with access to this website in accordance with these Terms and conditions and any orders placed by you must be placed strictly in accordance with these Terms.
By registering as a user of our Website, you warrant that :
- the Personal Information which you provide is true, accurate, current and complete in all respects.
- you will notify us immediately of any changes to the Personal Information by contacting us.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
2.3 Our rights :
We reserve the right to :
- modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
- change these Terms from time to time. If you do not agree to such amended terms, you must stop using the Website. If you continue to use the Website you will be deemed to have accepted the amended terms.
3. Purchase of products
By placing an order through our Website, you warrant that you are:
- legally capable of entering into binding contracts.
- at least 18 years old.
3.2 How the contract is formed between you and us.
After placing an order, you will receive an email from us acknowledging that we have received your order. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e mail that confirms that the Product has been dispatched.
Please note, for any PayPlug orders, payment is processed immediately after your order is placed.
Non-acceptance of an order may be a result of one of the following :
- The Product you ordered being unavailable from stock.
- Our inability to obtain authorization for your payment.
- The identification of a pricing or Product description error.
- You not meeting the eligibility to order criteria set out in these Terms.
If you do require any information regarding orders you have placed with us please contact us.
If you are ordering as a consumer, you may cancel an order at any time within 14 days, beginning on the day after you received the product(s). In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.
To cancel an order, you must inform us in writing. You must also return the Product(s) to us immediately and at your own cost and risk. Please take reasonable care of the Products while they are in your possession. This provision does not affect your statutory rights.
5. Description of products
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct.
Every care has been taken to ensure that the description and specifications of the Products are correct. However while the colour reproduction is a close representation, a slight variation in the actual Products may occur.
6. Price and payment.
The price of any Products will be as quoted on our Website from time to time, except in cases of obvious error. These prices exclude delivery costs, which will be added to the total amount due.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation.
Every effort has been made on this Website to ensure that shopping online is safe and secure. We cannot be responsible for the fraudulent use on our Website of a lost credit card, but will assist your credit card company where necessary once you have reported the fraud to them.
If you order Products from our Website for delivery outside France, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
The price paid in Euros is the same wherever customers live (except for the cost of delivery). None of the significant additional administrative costs for overseas orders are passed on to customers.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
From receipt of your order and payment in full we aim to deliver within 3-5 working days, stock permitting. (In addition to the shipping time that we can not control.)
For stock purposes, we can't group two commands.
7.3 Shipping rates.
The shipping rates are based on the contents of the basket. They are fixed during the checkout.
8. Return of goods.
8.1 When you return a Product to us that you purchased :
- Because you have cancelled the contract between us within the 14 day period above we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full. However, you will be responsible for the cost of returning the item to us.
- For any other reason we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you were entitled to a refund.
If you return to us products that have been altered or destroyed in any way, they will be are non-refundable and any request will be ignored.
You agree to return products in the original packaging, and only products that are subject to cancellation.
9. Third Party Links
Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed any of these third party websites and do not control and we are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
11. Coupons codes
Coupon codes may not be exchanged for cash.
If you have to return Products you have purchased online using coupons codes, in most instances we will refund you at the same rate as the price you paid. (without shipping rates.)
12. Our Liability
We warrant to you that any Product purchased from us through our Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
We will not accept responsibility for a failure to comply with specific care instructions stated in the Product or within the Product’s packaging.
Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.
Nous ne sommes pas reponsables de la mauvaise utilisation faite par un des produits achetés sur notre site ni de ses conséquences telles que mort ou blessure.
This does not include or limit in any way our liability: for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
13 - Events outside our control.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following :
- strikes, lock-outs or other industrial action.
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
- fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
- impossibility of the use of public or private telecommunications networks; and
- the acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any order is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the order may be performed despite the Force Majeure Event.
14.1 Intellectual property and right to use.
Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website are owned by us or our licensors. Any access or use of the Website for any reason other than your personal, non-commercial use is prohibited.
No part of the Website (design, artworks, etc) may be reproduced or stored in any other website or included in any public or private electronic retrieval system or Website without our prior written permission.
You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
14.2 Compliance with laws.
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and/or any transactions conducted on or through the Website.
14.3 Written Communications.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement. This condition does not affect your statutory rights.
14.4 Transfer of rights and obligations.
The contract between you and us is binding on you and us and on our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms.
14.6 Our Right to Vary these Terms.
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
These Terms and the Contracts shall be governed by and construed in accordance with the laws of France and you irrevocably submit to the exclusive jurisdiction of the courts of France. Any dispute or claim arising out of or in connection with the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of France.